Purchase Help

Help for the Remove Ads purchase

Effective date: March 10, 2026

Nicola's Number Canvas currently offers a one-time Remove Ads purchase through Apple’s in-app purchase system.

At a glance

What this page covers

The current paid feature is a one-time purchase. It is not a subscription.
If you already bought Remove Ads, open the app’s Remove Ads screen and use the restore flow first.
Refunds and billing questions are handled by Apple.

1. What you are buying

Remove Ads is a non-consumable purchase that is intended to unlock the ad-free experience for the app.
The current app build does not sell recurring subscriptions.

2. How to restore

Open the Remove Ads screen in the app and tap the restore control.
Use the same Apple Account that was used for the original purchase.
If no previous purchase is found, the app may tell you that no Remove Ads purchase exists for that Apple Account.

3. Common issues

If the purchase screen says purchasing is unavailable, confirm you have network access and that Apple in-app purchases are available on the device.
If the entitlement is missing after a successful purchase, use restore first, then restart the app and check again.
If a purchase is pending, access may appear after Apple finishes processing the transaction.

4. Billing and refunds

Apple processes payment and billing for the Remove Ads purchase.
Refund requests and payment-method questions are handled by Apple through your Apple Account purchase support channels.

5. If you still need help

Start with the public Support page or email [email protected] and include your username, device details, and what the app showed you.
For the service rules around purchases, see the public Terms of Use page.